Digital goods orders: delivery, warranty and disputes
Check your delivered product, keep useful evidence of a problem and understand the warranty and dispute conditions.
Paying for a digital product is one part of an order. You still need to receive the promised details or files, check them and know where to raise a problem. Here is a practical sequence for an Interzone order.
Before paying: check the conditions
Read the product contents, delivery method and warranty in the listing. Conditions can differ between offers, including both the time limit and the stated remedy. Confirm any essential feature with the seller beforehand.
Read the marketplace rules and offer conditions. Look for the process that applies to your order rather than relying on a general promise of protection.
After paying: check what arrived
Open the order page and verify the delivery contents. Start with the basic task: signing in, activating the product or opening the file, as appropriate. Do this while the applicable warranty period is still open.
If the product differs from the description, record what you expected and what happened. An order number, delivery time and exact error message are more useful than simply saying that nothing works.
Prepare a clear request
- Identify the order and the product affected.
- Briefly describe the step where the error occurs.
- Add useful evidence, hiding unrelated personal information.
- Explain what you have already tried and the outcome you are requesting under the order conditions.
Do not publish passwords, activation keys or session files in a review. Use the private channel provided for handling the issue.
Warranty and order disputes
Dispute availability depends on the order's status and conditions. Check the actions shown on its page and raise the issue promptly. A refund or replacement requires the situation to be reviewed; an available support button does not mean an automatic refund.
Refer to the conditions saved with your order when explaining the issue. A clear description of the mismatch helps the seller and support identify what needs checking.
If you are unsure which action is available, contact support. Before your next purchase, compare seller conditions in the catalog.